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| Warranty |
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| Products not purchased directly from NSpire, please contact your vendors or retailers.
- Unless otherwise outlined below, NSPIRE Corp. (NSPIRE) provides a one (1) year warranty on all Products purchased from NSPIRE The warranty does not extend beyond the original Buyer of Products from NSPIRE and NSPIRE shall have no obligation to the Buyer with respect to providing any warranty on any Products for which NSPIRE has not received full payment from the Buyer.
Opened software is non-returnable.
Memory Products: Defective Memory products have a one (1) year warranty. Defective Memory products will be replaced as new if returned to NSPIRE within thirty (30) days from the date of purchase. Any Memory products received after thirty (30) days from the original invoice date will be repaired or replaced. (memory product cannot be returned for credit).
- NSPIRE does not support the warranty on any Product beyond one (1) year unless otherwise stated.
- NSPIRE does not warrant any Products that have been subject to improper use, abuse or physical damage. Removal of any serial number or warranty labels will also void such warranty of Product. Accounts are required to be current when requesting return authorizations.
- Any alterations, modifications, additions, improvements, installation, or attachments on the Products not authorized in writing by NSPIRE shall solely be at the Buyer’s own expense and risk. If operation of the Products is affected in any way by such unauthorized alterations, modifications, additions, improvements, attachments or installations, the warranty shall be deemed waived by the Buyer, and NSPIRE shall have no further obligation to the Buyer.
- Inspection: The Buyer shall inspect goods at the time of delivery and shall notify NSPIRE of any defect or discrepancies within one (1) day of receipt of goods. Failure to provide any such notice within such time shall be deemed an acceptance in full of any such delivery.
NSPIRE NEITHER ASSUMES, NOR AUTHORIZES ANY OTHER PERSON PURPORTING TO ACT ON ITS BEHALF TO MODIFY OR CHANGE THIS WARRANTY, NOR TO ASSUME FOR IT ANY OTHER WARRANTY OR LIABILITY CONCERNING THE PRODUCTS.
- Disclaimer of Warranty/Limitation of Liability. Except for the express warranties contained in this Warranty Statement, NSPIRE disclaims all other warranties and conditions, express or implied, including but not limited to, any implied warranty of merchantability or fitness for a particular purpose or non-infringement. The right to return defective Products, as described herein, shall constitute NSPIRE’s sole liability and the Buyer’s exclusive remedy in connection with any claim of any kind relating to the quality, condition or performance of any Products, whether such claim is based upon principles of contract, warranty, negligence or other tort, breach of any statutory duty, principles of indemnity or contribution, or otherwise.
NSPIRE (INCLUDING ITS PARENTS, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS OR SUBCONTRACTORS, ALL OF WHICH ARE REFERRED TO HEREIN COLLECTIVELY AS THE “NSPIRE AFFILIATES”) SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCE TO THE BUYER OR ANY OTHER PARTY FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE PRODUCTS OR OTHERWISE, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOST PROFITS, LOSS OF THE PRODUCTS OR ANY ASSOCIATED EQUIPMENT, COST OF CAPITAL, COST OF SUBSTITUTE OR REPLACEMENT EQUIPMENT, FACILITIES OR SERVICES, DOWN TIME, BUYER’S TIME, LOST DATA, INJURY TO PROPERTY OR ANY DAMAGES OR SUMS PAID BY THE BUYER TO THIRD PARTIES, EVEN IF NSPIRE OR ANY OF THE NSPIRE AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY WHETHER ANY CLAIM IS BASED UPON PRINCIPLES OF CONTRACT, WARRANTY, NEGLIGENCE, OR OTHER TORT, BREACH OF ANY STATUTORY DUTY, PRINCIPLES OF INDEMNITY OR CONTRIBUTION, THE FAILURE OF ANY LIMITED OR EXCLUSIVE REMEDY TO ACHIEVE ITS ESSENTIAL PURPOSE, OR OTHERWISE.The laws of some jurisdictions limit or do not allow the disclaimer of consequential damages. If the laws of such a jurisdiction apply to any claim by or against NSPIRE or any of the NSPIRE Affiliates, the limitations and disclaimers contained herein shall be to the greatest extent permitted by law. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so that the above may not apply to the Buyer.
IN NO EVENT SHALL NSPIRE OR ANY NSPIRE AFFILIATE BE LIABLE TO THE BUYER OR ANY OTHER PARTY FOR LOSS, DAMAGE, OR INJURY OF ANY KIND OR NATURE ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND CONDITIONS IN EXCESS OF THE NET PURCHASE PRICE OF THE PRODUCTS ACTUALLY DELIVERED TO AND PAID FOR BY THE BUYER.
NONE OF NSPIRE OR ANY NSPIRE AFFILIATE SHALL HAVE NO DUTY TO DEFEND, INDEMNIFY, OR HOLD HARMLESS THE BUYER FROM AND AGAINST ANY OR ALL DAMAGES OR COSTS INCURRED BY THE BUYER ARISING FROM THE INFRINGEMENT OF PATENTS OR TRADEMARKS OR VIOLATION OF COPYRIGHTS BY ANY OF THE PRODUCTS.
- USE IN CRITICAL MEDICAL SYSTEMS PROHIBITED. PRODUCTS SOLD BY NSPIRE ARE NOT DESIGNED, INTENDED OR AUTHORIZED FOR USE IN LIFE SUPPORT, LIFE SUSTAINING, NUCLEAR, OR OTHER APPLICATIONS IN WHICH THE FAILURE OF SUCH PRODUCTS COULD REASONABLY BE EXPECTED TO RESULT IN PERSONAL INJURY, LOSS OF LIFE OR CATASTROPHIC PROPERTY DAMAGE. BUYER AGREES NOT TO USE OR SELL THE PRODUCTS FOR USE IN ANY SUCH APPLICATIONS AND IF BUYER BREACHES THIS TERM, THEN: (1) THE BUYER ACKNOWLEDGES THAT SUCH USE OR SALE IS AT BUYER’S SOLE RISK; (2) THE BUYER AGREES THAT NONE OF NSPIRE OR ANY NSPIRE AFFILIATE SHALL BE LIABLE, IN WHOLE OR IN PART, FOR ANY CLAIM OR DAMAGE ARISING FROM SUCH USE; AND (3) THE BUYER AGREES TO INDEMNIFY, DEFEND AND HOLD NSPIRE AND EACH NSPIRE AFFILIATE HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, LOSSES, COSTS, EXPENSES AND LIABILITIES ARISING OUT OF OR IN CONNECTION WITH SUCH USE OR SALE.
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| Credit |
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If products are not purchased directly from NSpire, please contact your vendors or retailers.
- Products (except for memory products, which shall receive no credit and only be repaired or replaced as new), may be returned for credit within the first fifteen (15) days from the original invoice date. During first 7 days of purchase, products received and authorized for credit return, which are as new and unopened, may be returned without a restocking fee (restrictions may apply due to price drop or market volatility). After first 7 days of purchase yet still within 15 days of purchase will qualify for credit and are subject to restocking fee up to 15%. Products returned for credit and received by NSPIRE after fifteen (15) days from the original invoice date will be repaired or replaced. Credit period may vary by location, and when offered by any NSPIRE Corp. location outside of the United States of America; credit period offered, may not exceed 15 days from date of original invoice. Warranty terms may differ so please refer to your local NSPIRE Branch outside the United States of America for more details.
- In order to receive proper credit for Products, 1) the customer must first request “Credit” at the time they are obtaining a RMA number and 2) all Products returned for credit must be received by NSPIRE within fifteen (15) days of the original invoice date. The amount of credit will be based on the current market value at time NSPIRE receives the Products from customer, unless otherwise notified in writing by NSPIRE. Credit returns subject to a 15% restocking fee.
- On credit returns of all Products, all original packaging and items, accessories, etc. must be returned complete and in its original condition. Any Products returned for credit that is damaged due to alteration, abuse or physical damage (i.e. scratches, trace cut ) improper label removable or addition, will be refused and no credit issued. All RMA credits are posted to customer account. RMA credits are not mailed; all credits unused by customer may be viewed online at NSpirepartner access, order history, account profile, for up to 6 months.
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| RMA REQUEST AND RETURN INSTRUCTION |
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Please contact your vendors or retailers for RMA procedure if products are not purchased directly from NSpire.
- In order to return Products to NSPIRE, you must first obtain a RMA number from NSPIRE. All Repair items must be received by NSPIRE within 1 year of original invoice date. RMA numbers are only issued based on NSPIRE branch location from which the Product was originally ordered. All unauthorized packages will be refused by NSPIRE Receiving Department and will be returned to the customer unprocessed and at the customer’s expense. Do not add new items or Products to an issued RMA number, as any unauthorized item or Product will be refused or the entire shipment may be refused.
- SHIPPING INSTRUCTIONS: Once you receive the RMA number for repair of the Product, the Product must be returned within ten (10) working days to NSPIRE or warranty period, which ever applies first Credit, DOA, or Repair. After ten working days, the RMA number will be cancelled and all shipments will be refused. All RMA numbers must be clearly printed on the outside of each carton containing the Product before it is shipped to NSPIRE. All items returned must be properly packaged to prevent damage during shipment. Use equal or better than original packaging. Any Products damaged during shipping will be the sole responsibility of the shipper. All RMA returns must be shipped prepaid. No collect shipment or any out of country shipment requiring a Broker or Customs Fee will be accepted. NSPIRE Corp. will return ship to customer and pay shipping charges to destinations within USA or Canada only, consignee pays all balance. NSPIRE Corp. will pay no Broker, duty, customs fee, V.A.T., or any other fee except return shipping.
- PRODUCTS FOR REPAIR ONLY: Only the item sent for repair will be returned. In the event a Product under warranty cannot be repaired or replaced, an alternative product of equal or greater performance will be provided. NSPIRE may however, in its sole discretion, issue a credit on said product under warranty no greater than its current market value.
- DOA Products: DOA Product replacement will be returned to the Customer as received by the Customer. (i.e. should the product be returned to NSPIRE without cables, box, manual, etc., then NSPIRE will only replace the same item received)
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| Warranty information provided herein does not replace any Terms or Conditions listed on the back of the invoice, which Terms and Conditions are subject to change without prior written notice at any time, in the sole discretion of NSPIRE. |
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